Refund policy
Return & Refund Policy
We offer a 90-day satisfaction guarantee. Because our products are designed to deliver results with consistent use, refund requests require proof that the product was used for a minimum of 30 days.
To be eligible for a refund:
- You must have used the product for at least 30 days
- You must provide proof of use (such as order date, photos, or written confirmation of consistent daily use)
- Your request must be submitted within 90 days of receiving your order
Refund requests that cannot demonstrate 30 days of consistent use will not be approved.
To request a refund, contact us at support@useelate.com. Our team will review your request and respond within 2-3 business days.
Damages & Wrong Items
If your order arrives damaged, defective, or incorrect, contact us immediately at support@useelate.com. We'll make it right, no usage requirement applies to these cases.
Non-Returnable Items
We do not accept returns on sale items, gift cards, or opened products that do not meet the usage criteria above.
Exchanges
To exchange a product, submit a refund request first. Once approved, place a new order separately.
European Union customers
If your order ships to the EU, you have the right to cancel within 14 days of receipt for any reason, regardless of the above, provided the item is unused and in its original packaging with proof of purchase.
Refund Processing
Once your refund is approved, you'll be refunded to your original payment method within 10 business days. Bank processing may add additional time. If 15 business days have passed since approval with no refund, contact us at support@useelate.com.